Last updated: March 25, 2026
Welcome to BirdReel. These Terms of Service ("Terms") govern your use of the BirdReel website (birdreel.com) and any purchases you make through our online store. By accessing our website or placing an order, you agree to be bound by these Terms.
1. General
BirdReel is operated by Wild Birds Unlimited, located at 2740 S Wadsworth Blvd, Denver, CO 80227. References to "we," "us," or "our" refer to BirdReel and its parent company.
2. Account Registration
You may create an account to make purchases, track orders, and manage your preferences. You are responsible for:
- Providing accurate and current information
- Maintaining the confidentiality of your password
- All activity that occurs under your account
We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent activity.
3. Products & Pricing
- All product descriptions and images are provided in good faith and are as accurate as possible
- Prices are listed in U.S. Dollars and are subject to change without notice
- We reserve the right to correct pricing errors — if an item is listed at an incorrect price, we will notify you and offer the option to cancel your order
- Product availability is not guaranteed and may vary
4. Orders & Payment
- By placing an order, you are making an offer to purchase the selected products at the listed price
- We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, or product unavailability
- Payment is processed securely through Stripe. We do not store your full credit card information
- You will receive an email confirmation when your order is placed and when it ships
5. Shipping & Delivery
Shipping terms are detailed in our Shipping Policy. By placing an order, you agree to the shipping terms described there.
6. Returns & Refunds
Return and refund terms are detailed in our Return & Refund Policy. By placing an order, you agree to the return terms described there.
7. Warranty
Certain products are covered by a limited warranty as described on our Warranty & Support page. Warranty terms are specific to each product and are provided at the time of purchase.
8. Intellectual Property
All content on this website — including text, images, logos, product designs, and software — is the property of BirdReel or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws.
You may not:
- Copy, reproduce, or distribute any content without our written permission
- Use our trademarks or branding without authorization
- Scrape, crawl, or use automated tools to extract data from our website
9. User Conduct
When using our website, you agree not to:
- Use the site for any unlawful purpose
- Attempt to gain unauthorized access to any part of the site or its systems
- Interfere with the proper functioning of the website
- Submit false or misleading information
- Use the site to transmit spam, malware, or other harmful content
10. Limitation of Liability
To the fullest extent permitted by law:
- BirdReel is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products
- Our total liability for any claim related to a purchase shall not exceed the amount you paid for the product in question
- We are not responsible for delays or failures caused by events beyond our reasonable control (including but not limited to natural disasters, carrier delays, and government actions)
11. Indemnification
You agree to indemnify and hold harmless BirdReel, its officers, employees, and affiliates from any claims, damages, or expenses arising from your violation of these Terms or misuse of our website.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of those websites. Visiting third-party links is at your own risk.
13. Governing Law
These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of Denver County, Colorado.
14. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.
15. Contact Us
If you have questions about these Terms, please contact us:
- Email: support@birdreel.com
- Phone: 1-833-459-7770
- Mail: BirdReel — Wild Birds Unlimited, 2740 S Wadsworth Blvd, Denver, CO 80227
Last updated: March 25, 2026